Faq's
Q: Once I Have Booked A Bouncy Castle Or Inflatable What Else Do I Need To Do?
A:All you have to do is provide clear access to the area you want the inflatable situated, either a flat suitably sized grass area or If you are using a hall then please check the height of the venue against the height of the unit ordered or check with us. We also need access to a power supply within 20m from the inflatable. We do everything else that is required including delivery, setup and collection, We supply all the equipment required including safety crash mats, raincover(where available), extension cables and anchor stakes or sandbags to secure the inflatable. Please have the payment plus deposit ready in cash for when the driver delivers the unit.(unless you have paid in advance then its just the deposit required in cash)
Q: What Happens If It Rains?
A: We offer a free bad weather cancellation policy (for individual hires only, does not apply to events as a lot of work goes into the planning and prep of the equipment for the event) however the inflatables will be delivered as normal if its just a typical British day (cloudy with a chance of rain). Cancellations must be done on the morning of your hire before 8am. You can contact us the night before your hire and we can tell you your expected delivery time which gives you chance to actually see what the weather is doing on the day. If you cancel when we arrive at your venue you will be charged 50% of your total hire price as a late cancellation charge so please call us if you have any concerns. We reserve the right to cancel all deliveries with no charge to the customer (for single unit hires not events) in extreme weather conditions that could make the inflatable unsafe for use. Please note it is the hirers responsibility to keep the unit clean so please bear this in mind when choosing your inflatable.
Q: Can Your Bouncy Castles Be Used In A Hall?
A: Yes as long as the ceiling height of the hall is at least 1ft greater than the height of your chosen inflatable. We can put all of our bouncy castles and inflatables in halls but you must mention this when booking so we can provide sandbags to anchor the unit. You are responsible for checking the height of the lowest point of the hall which is usually the lights and allowing for at least 1ft clearance making sure your chosen inflatable will fit safely. If you are unsure please call us with the hall dimensions and we will let you know what will fit.
Q: Are You Insured?
A: Yes we have £5 million public liability insurance as well as employers’ liability insurance. This covers us against accidents and injuries caused by our equipment failing or incorrect or unsafe installation. This does not cover the hirer for accidents or injury resulting from improper use or abuse of the equipment unless we are supervising the equipment. Most household insurance policies will cover the hirer for accidents or injury if its at your home address although it is your responsibility to check that your insurance will cover you. The Hirer is responsible for ensuring adult supervision of the inflatable at all times unless we are supervising them.
Q: Does Your Equipment Have Safety Tests?
A: Yes, All of our hire equipment has an annual safety test, Bouncy Castles, Castle/Slide Combos and Inflatable slides are all covered by the PIPA inspection body and all have current safety tests and badges. All of our games and other hire items that fall outside of the PIPA inspection body have annual RPII tests. Our electrical equipment has 6 monthly PAT tests and they are also inspected on every hire.
Q: What Condition Are Your Bouncy Castles In?
A: All of our bouncy castles and inflatables are in pristine condition. We guarantee our units will be clean, dry and in immaculate condition. on a worst case scenario and your hire is the day after its rained we may have to dry the unit when it is delivered, this is done by us and the unit will be left clean and dry ready for you to use, we would allow extra time for delivery if this situation arose. All our units conform to all British & European safety standards and are all inspected and tested annually, we also inspect every unit when they are delivered and collected.
Q: Can You Provide Attendants?
A: For certain events we may be able to provide enhanced CRB checked attendants for an additional charge, we can also provide trained first aiders if required. All of our staff are fully trained, vetted and insured.
Q: We Have No Power On Site Can You Provide A Generator?
A: Yes we can supply generators for an additional charge if you have no access to power but you must arrange this when ordering and they cannot be added on the day of hire. if no power is available when we arrive on-site then we would be unable to setup or leave the equipment and full payment would still be due so please make sure you check all power requirements with us before the day of hire.
Q: How Much Space Do I Need?
A: The dimensions of each inflatable are shown in the product description. We require a minimum of 2ft on either side of the Inflatable to allow it to be anchored securely, 3ft at the rear of the Inflatable for the blower and an additional 4ft at the front of the unit for the safety mats. If you have ordered an Obstacle Course or Side Slide Combo you will need to allow extra space for the users to exit the inflatable and walk down the side of the unit to the entrance. If you are unsure please call us with the dimensions of your chosen location and we will let you know what will fit.
Q: Do You Require A Deposit?
A: We do not take a booking deposit unless the order is for 3 or more units or over £250 in value in which case we would charge a 50% booking deposit. We do ask for a £50 cash deposit on delivery (£100 for overnight hire) which is refunded on collection assuming the unit is not heavily soiled or damaged.
Q: How Do You Take Payment?
A: Payment can be made in cash on delivery, by card 48 hrs in advance of your hire (we CANNOT accept cards on the day) or by bank transfer 48 hours before your hire. Please note payments by card or bank transfer must be made at least 48 hrs in advance of your hire. For large bookings deposit payment must be made within 7 days of receipt of our invoice unless prior payment terms have been agreed. Please note payments by company debit and credit cards will be subject to a 2.5% transaction fee, personal cards have no fees.
Q: I Have Limited Or No Side Access?
A: Most Inflatables require clear side access which is a standard gate width(2.5-3ft) with minimal steps, if you don't have side access or if you have more than 5 steps please let us know and we can tell you what would be suitable. It may be too late to do anything if we arrive on site and the inflatable doesn't fit through the gate. Smaller inflatables can be taken through the house but this must be mentioned when booking and please be aware they are moved on a sack truck which could dirty your floor.
Q: What Surface Does The Inflatable Need To Be On?
A: We require all Inflatables to be situated on grass so they can be anchored securely, if the inflatable is going in a hall then please mention this when booking and sandbags will be supplied. If you have neither available we can put certain units on concrete but we would need to drill each anchor point into the concrete, if you require this then it must be mentioned when ordering as there is a charge for each unit and our delivery vehicles do not carry the equipment unless required. Please call us for further information if you have no grass available.
Q: What Time Do You Deliver?
A: All normal deliveries are on a before 12 basis ie the unit/s will be delivered and setup ready for use by 12noon at the latest, we start delivering at 8am. If you are having a large event, hiring a hall or the unit is going to a venue then you will be given an exact delivery and collection time so that the delivery team arrives when you do and you can instruct them as to where you want the inflatable/s situated. Collection times are issued on a first come first served basis with 6.30pm being the latest, please be aware we only have a limited number of collection slots at each time so book early if you require a late collection as the first thing we run out of is late collection times.
Q: Can We Keep The Inflatable Overnight?
A: Most inflatables can be kept overnight for an additional £30-£50 depending on the unit and assuming it is in a secure location, you the hirer are responsible for all the equipment until it is collected and you would be charged for damage or loss of any of our equipment whilst it is under hire to you. We ask for a £100 deposit for overnight hires which is refunded on collection assuming the unit is not soiled or damaged. Please be aware Overnight hires can be collected any time from 8.00am the next morning.
Q: I am outside of your delivery area will you still deliver to me?
A: Our delivery area is shown on our delivery page as you will see it is not as big as you may see elsewhere, there are a couple of reasons for this, firstly we have been trading for over 25 years so we have lots of work in our local area to keep us busy, secondly we have also learnt from many years experience that eliminating the variables like travelling to far out areas, places you are not familiar with or even areas with lots of traffic is the only way you can guarantee all your deliveries are out on time as expected. BE VERY AWARE of companies that have a large delivery area or "will go anywhere for the right price" as it only takes a bit of traffic or even a slight delay and then someone is going to be left without the main attraction at their event or party, that is if you don't get a phone call from them with some excuse cancelling your job if they manage to book it out closer to themselves. There are many reputable Companies like ourselves out there but there are also lots that should not be trading. Even if you do not choose to book with us please make sure the company you use has a good and long trading history, all relevant training and insurances and a relatively small delivery area.